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What our service users say about us...

‘As someone who is new to the world of tax codes, payroll, NI contributions and such like, I feel absolutely confident that there is someone on the end of the phone I can ask ridiculous questions to and get the right answer. I couldn't have asked for a better service and now I couldn't manage without them!'
Julian Reeves, Chief Executive, Herefordshire Association for the Blind

'The Payroll Team are very patient and helpful – it is much appreciated’ 
Mrs J, Direct Payment Employer

'The ILS has used The Payroll Service for 4 years. Ours is a complex service, employing a team of 70 staff on varying hours, salaries and pay rates. The Payroll Service provides us with an efficient and effective system, always adaptable and willing to find ways to meet our needs. The team are extremely helpful and courteous to all, always willing to explain things and talk through queries with anyone. It is an excellent partnership which works.
Ginnie Jaques, Manager of the Independent Living Service'
 

‘The Payroll Team are excellent, they help and advise me and stop me from panicking’ 
Mrs H, Direct Payment Employer
 

‘Presentation of documentation with colour coding and layout is excellent and eased my understanding’ 
Mrs P, Direct Payment Employer
 

‘I am very grateful to the Payroll Team for the excellent service’ 
Mr L, Direct Payment Employer
 

‘When I phone for advice or help, the Payroll Team are always very willing to help – thank you’  Mrs S, Direct Payment Employer
 

‘I have found the Payroll Service to be extraordinary.  They have lots of patience and explain everything so that I have a good understanding.  They are easy to access and very approachable in person and on the phone.  A very prompt service’ Miss P. Direct Payment employer.

 

‘I have used The Payroll Service for many years and have been thankful to put my trust in a really reliable, friendly, knowledgeable, helpful and totally professional service.  I have been extremely unwell for the past 9 months and it is so reassuring not to have to worry about payroll responsibilities. I feel I can totally rely on the service and a member of the team is always at the end of the telephone to support me.’  
Mrs M, Direct Payment Employer

‘Thank you all very much, and long may you continue to do such a great job.’ 
Mr O, Direct Payment Employer